The Indian IT giant, Infosys will offer mortgage services to the Texas-based Frost Bank. This might well be a new beginning in this business, hopes the company president, Mohit Joshi.
Indian IT giant, Infosys Ltd has bagged a five-year deal from Frost Bank to provide strategic business consulting and digital capabilities to the Texas-chartered bank. This collaboration will work together to design a human-centric, digital-first approach to customer mortgage loans. This is expected to better users’ experience by enhancing the efficiency of operations.
According to Infosys, the deal will help the bank’s mortgage loan process become service-orienting. It also aims to better the end-customer experience, along with letting it use the most effective technology to run and manage operations.
“Infosys and Frost Bank will work together to create a human-centric, digital-first approach to customer mortgage loans that delivers superior borrower experience along with cutting-edge efficiency of operations. The implementation strategy will focus on accelerating launch of the new product, while also streamlining the mortgage value chain for Frost Bank by taking advantage of Infosys’ access to global best practices and innovations,” Infosys said in a statement.
Infosys’ president Mohit Joshi commented that our collaboration with Frost Bank might be the beginning of a new era of mortgage services, and the company is very much excited to bring our collective expertise to this engagement.
“Offering mortgage loans along with our other consumer loan products is integral to meeting our customers’ evolving needs and bringing the Frost experience to more Texans,” said Phil Green, chairman and CEO at Frost Bank.
In past few years, the Bengaluru-based IT firm has shown immense capabilities in the field of transforming mortgage businesses. Unique and cutting-edge solutions to meet their customers’ expectations of speed, transparency, convenience, and personalisation is at the forefront of Infosys’ strategy.